1、Responsible for routine order management
2、Support sales team to develop new customers, maintain business.
3、Follow up on production shipment status to ensure on time delivery, strong follow-up ability to solve critical issue with factory and customer.
4、Respond promptly to customer inquiries - obtain and evaluate all relevant information to handle product and service inquiries
5、Handle and resolve customer complaints
6、Customer relationship management-deal directly with customers either by telephone, email, or face to face, etc.
7、Provide feedback on the efficiency of the customer service process.
8、Be good at managing the BOM and changing request in assembly level.
1. Adaptability and interpersonal skills
2. Aggressive for critical issues
3. Stress tolerance
4. Problem analysis and problem-solving skills
5. listening skills and communication skills-oral and written
6582 9944-|162 7701 9356 456. Customer service focus